STUDY SHOWS 'QUALITY OF LIFE' ISSUES MATTER MOST TO NURSING HOME RESIDENTS IN EVALUATING CARE
Wins GE Award for Best Research Paper
The white paper “Where Allies Part Ways and Strangers Converge: Nursing Home Performance in the Eyes of the Residents, Families, and State Surveyors” was announced by the National Investment Center for the Seniors Housing & Care Industry (NIC) as the winner of the GE Award for Best Research Paper from its annual call for applied research papers. The article was printed in the 2010 Seniors Housing & Care Journal and analyzes nursing home performance ratings based on data from 89 nursing homes in 30 states.
The research and writing was conducted by three individuals: Vivian Tellis-Nayak, Ph.D., vice president - research, My InnerView; Bradley N. Shiverick, CPHQ, senior vice president, Healthcare Analytics; and Mauro Hernandez, Ph.D., Concepts in Community Living, Inc.
The results of the winning research revealed that nursing home residents tend to place great weight on quality of life issues, but families and state surveyors tend to focus more on quality of care issues. Residents and families both give their top ratings to the way staff show respect and ensure resident safety, and to the quality of care from nurses.
http://www.nic.org/press/2010/Oct20.aspx
Monday, October 25, 2010
Friday, October 23, 2009
An Example of Website “Screen Scraping”
Have you ever needed to collect information from a website without having to tediously cut-and-paste from several different web pages? This paper highlights a cobbled-together method the author used in solving a specific business problem. For beginner and intermediate SAS programmers, this paper may serve as an introduction to a wide range of different SAS functionality, including macros, regular expressions, the URL access method, the DO/%DO loop, PROC TRANSPOSE, and the INDEX and SUBSTR functions.
by Eric Lewerenz, My InnerView, Wausau, WI
The author, Eric Lewerenz, is a former colleague of mine at My InnerView. He is someone for whom I have the highest respect and admiration, but most importantly, I am privileged to call him my friend. He was nice enough to mention me in the acknowledgment section, but the genius in this approach is entirely his.
http://www.mwsug.org/proceedings/2009/appdev/MWSUG-2009-A09.pdf
by Eric Lewerenz, My InnerView, Wausau, WI
The author, Eric Lewerenz, is a former colleague of mine at My InnerView. He is someone for whom I have the highest respect and admiration, but most importantly, I am privileged to call him my friend. He was nice enough to mention me in the acknowledgment section, but the genius in this approach is entirely his.
http://www.mwsug.org/proceedings/2009/appdev/MWSUG-2009-A09.pdf
Wednesday, October 14, 2009
Just a list of press items from the web
National Quality Award Board of Overseers
The AHCA Board of Governors established a Board of Overseers to oversee activities, ensure integrity, and sustain the vitality of the AHCA/NCAL National Quality Award Program. The 9-member Board includes the best quality expertise available in long term care. These individuals dedicate their time and service to providing continuous support and improvement to the National Quality Award program.http://www.ahcancal.org/quality_improvement/quality_award/Pages/NtnlQualityAwardBOO.aspx
Two satisfaction reports show two sides of long-term care
You might have been surprised if you were watching Mcknight's Web news at the end of May 2009. You may have been scratching your heads about the state of resident satisfaction in long-term care facilities. The reason is two differing takes on the topic. While guest columnist Lisa Scott Lehman said that satisfaction among residents has fallen in certain areas (see here), a My InnerView survey (click here) has concluded that resident satisfaction has never been better—at least since it began tracking the issue in 2005. An important consideration in this apparent disconnect is the very different types of information that is portrayed. While Ms. Lehman's company, Holleran serves a very different part of the long term care profession than my former company, My InnerView does. The MIV database is a very representative sample of skilled nursing facilities in the United States. I believe that the Holleran data serves a different part of the sector, with a greater representation of CCRC-type providers.
http://www.mcknights.com/Two-satisfaction-reports-show-two-sides-of-long-term-care/article/150148/
Glad you asked
Long a staple for gauging company performance in a service-based economy, customer satisfaction surveys now are becoming a standard data-gathering tool in the long-term care industry as well.
http://www.mcknights.com/Glad-you-asked/article/120716/
Nursing-home evictions raise bigger questions
I am still scratching my head on this one. Not quite the context I would have wanted for my quote. Evictions are unethical and immoral. My quote had to do with the fact that nursing home providers were realigning their service offerings to meet the needs of the post acute (mostly Medicare) patient. The interesting thing is that I have worked with the author several times in the past and she could have called me for a quote. Decide for yourself.
http://www.mcknights.com/Nursing-home-evictions-raise-bigger-questions/article/150078/
Brad Shiverick Named Chief Quality Officer for My InnerView
WAUSAU, Wis., Aug. 15, 2007 – My InnerView, the nation’s leading provider of management intelligence to senior care leaders, is pleased to announce that Brad Shiverick has joined the company as Chief Quality Officer, responsible for the company’s research agenda, information services activities, and development of strategic direction into new products and business lines.http://www.prleap.com/pr/89493/
A new Sun set to rise
Christmas decorations twinkle on the facade and lawn of St. Camillus Rehabilitation and Nursing Center, but inside the Elm Street building there is uncertainty and anxiety. For the second time in less than a year, St. Camillus is getting a new owner, sparking concerns among patients, their families and employees. Sun Healthcare Group will take over St. Camillus and 75 other nursing homes nationwide after it finishes acquiring Harborside Healthcare Corp. of Boston and receives approval from each state where it owns a nursing home.
http://it.tmcnet.com/news/2006/12/21/2189773.htm
Harborside Healthcare Announces Release of Report on Quality
Harborside Healthcare, one of the nation's most respected providers of long term and post acute care services, announces the release of its Third Annual Report on Quality. In the report, Harborside discloses to the public important information on the quality of the services it provides. This is not a marketing document, it is published in partial fulfillment of the public accountability component of the Quality First Pledge.http://www.prweb.com/releases/2006/03/prweb357403.htm
Harborside Healthcare Announces Support for Nursing Home Quality Initiatives
Harborside Healthcare today announces its support for two major initiatives in long-term care quality, congratulates its professional peers on the gains made in the last two years and reaffirms its commitment to continually improving the quality of care we provide to our residents.http://www.prweb.com/releases/2005/01/prweb199458.htm
Harborside leaps into top 15 with new acquisitions
Harborside Healthcare Corp. of Boston moved into the 15th spot in bed volume among nursing homes in the U.S. after acquiring the operations of nine new long-term care facilities in Kentucky.http://www.mcknights.com/Harborside-leaps-into-top-15-with-new-acquisitions/article/101520/
http://sites.google.com/site/bshiverick/
http://www.linkedin.com/in/bradleyshiverick
Monday, October 12, 2009
Videos From Around the Web
Employee Commitment and Effectiveness
My InnerView's Employee Commitment Report and Resource Guide offers a unique view of the employee experience while at the same time allowing you to evaluate what core practices may be impacting the ability of your workforce to fully integrate into your organizational culture. This video, posted on the My InnerView website, gives you an overview of how employee commitment and satisfaction can drive workforce effectiveness and organizational results.
http://www.myinnerview.com/opis/opis%20data%20sources/employeecommitment.php
The Power of Narrative Comments
Open-ended questions on satisfaction surveys represent an often-untapped treasure trove of information. When the respondent is asked specific questions about quality of care, quality of life and quality of service, he or she is likely to respond honestly—and that is valuable. But when you say “tell us what we do best” or, “what can we improve”, you are asking the respondent to tell you what they find to be the most important thing to them. When they respond with narrative comments, they are telling you what they really think. It is to your advantage to really listen. This video, posted on the My InnerView website will give you an overview of the power of narrative comments and some real-world examples of their importance. The accompanying article, posted on the same page will provide additional insight into getting at what respondents are really thinking.
http://www.myinnerview.com/spring2009newsletter.php
Sunday, October 11, 2009
Just a list of recent articles
Customer Care Measures Up: Assisted Living Pursues Evidence-Based Quality Agenda
This article, published in Provider magazine, focuses on laying the foundation for assisted living customer and workforce satisfaction, and how that satisfaction is linked to quality care. The article looks closely at 2008 assisted living consumer and workforce satisfaction data to see what's being said and to determine where opportunities exist. It also looks at what assisted living providers should measure and why. The profession has a great opportunity to set a clear direction and identify how quality will be defined, delivered, measured and improved.
Achieving Excellence Through Employee Commitment
Undoubtedly, the goal of any senior care organization is to achieve excellence in the care and satisfaction of residents. Research conducted by My InnerView in 2008 clearly shows a direct correlation between a committed workforce and organizational performance.
This article, published in Provider magazine, identifies the relationships between employee commitment and customer satisfaction and outlines how organizations can focus on commitment to achieve excellence.
This article, published in Provider magazine, identifies the relationships between employee commitment and customer satisfaction and outlines how organizations can focus on commitment to achieve excellence.
Improving Staff Satisfaction: What Nursing Home Leaders are Doing
The AHCA Quality Improvement Committee created this paper for the purpose of sharing best practices for improving staff satisfaction in key operational areas. These improvements may be reflected in higher staff satisfaction and can translate to improved staff retention and staff work practices, not to mention more positive attitudes that engender service excellence and a quality culture. Many of the change ideas offered in the paper are backed by research-based evidence, while other ideas have simply been effective for many of the individuals who contributed to this effort.
http://www.ahcancal.org/facility_operations/workforce/Documents/StaffSatisfaction.pdf
2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
The 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes shows a majority (85%) of consumers report their satisfaction as either "excellent" or "good." Sixty-six (66) percent of employees recommend their facility as a place to work as either "excellent" or "good." These satisfaction levels are at their highest levels since My InnerView began conducting research on these trends in 2005, and have increased by three percentage points since 2007, yet the report shows that the workers most directly involved in patient care are the least satisfied employees.
Applying Satisfaction Results to Improve Lives
The importance of measuring customer satisfaction has become widely accepted in recent years. The data help providers determine where they stand, what their strengths are and what areas present the greatest opportunity for improvement.
Gathering data is just the beginning. To make good use of survey results, the provider must understand what the information means and how to use it to drive improvements that benefit those who matter most-residents and their family members.
What Consumers Want To Know When Selecting a Nursing Home
Choosing an appropriate long-term care facility for a loved one can be daunting. When faced with the challenge, most consumers find that they have little relevant experience to guide their decision. My InnerView's current research says that consumers today want more information. But what information is most important?
In 2008, My InnerView conducted focus groups in nursing homes nationwide to determine what consumers need to know to make well-informed choices about long-term care.
Cultivating Employee Commitment to Achieve Excellence
Senior care leaders are becoming increasingly aware that quality care cannot be provided without satisfied employees. However, satisfaction – in terms of the degree to which an employee is satisfied or likes his or her job – is only one part of the equation.
What Should I Measure and Why? Supporting a Quality Agenda
This article, published in Provider magazine, highlights the reasons why an evidence-based quality agenda should be a part of every senior care organization's game plan. The article explores the five interrelated and predictive domains that will give providers the optimum data set necessary to establish an evidence-based, actionable quality agenda.
2007 National Survey of Consumer and Workforce Satisfaction in Nursing Homes
The 2007 National Survey of Consumer and Workforce Satisfaction in Nursing Homes is based on the largest dataset ever assembled about resident, family and employee satisfaction in nursing homes. Overall, three-year trends in consumer satisfaction and two-year trends in workforce satisfaction show improvement. Since 2005, consumer responses indicate that improvements are being made in most domains. Since 2006, trends in workforce satisfaction show modest improvements in the quality of supervision, work environment, training and management.
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